Notes from the Consultant's Jungle

As a part of the enterprise IT assessment process, and as a component for articulating the rationale for elevation of IT service capabilities to achieve alignment of IT with the strategic goals of the business, a description of the current level of IT maturity is a beneficial measure. ISACA is a global provider of information, [...]

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I’ve spoken often about the promise of Web 2.0 technologies for the enterprise (and society in general) and the potential of rich collaboration that these technologies facilitate.¬† Recently, I’ve been working on a concept that applies a social networking layer on top of ITIL processes.¬† Let me elaborate on that a bit.

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