Mature IT organization

Tangible Benefits of IT Maturity

IT Governance is a broad topic that can assume a variety of meanings depending on the context of the discussion. As a consultancy delivering engagements within the orbit of IT Governance, we enter the dialogue over the alignment of IT with the Business, financial management of IT, the ability of IT to deliver commitments, improvement of technical operations processes, introduction of compliance, and so on.  These issues become topics of discussion because IT has emerged on the problem radar of the firm for any of the reasons mentioned above.  When these problems exist within the firm, at the root of the problem is the issue of maturity of the IT organization.

Web 2.0 and ITIL

I’ve spoken often about the promise of Web 2.0 technologies for the enterprise (and society in general) and the potential of rich collaboration that these technologies facilitate. Recently, I’ve been working on a concept that applies a social networking layer on top of ITIL processes. Let me elaborate on that a bit.