Notes from the Consultant's Jungle

As I’ve mentioned numerous times before, Web 2.0 technologies are of great interest to me because of the potential I see to amplify communication, collaboration and business processes in general. I’ve been working on the creation of a social layer on top of ITIL service management right now, and almost daily I’m seeing other applications [...]

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This comes by way of Espen Anderson’s blog: http://www.espen.com/archives/2008/03/email_vs_wiki.html and (From Chris Rasmussen via Anthony Williams. Per my earlier posts on email technology’s fit for today’s business processes, I think this diagram presents a very clear argument on its own.

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